Privacy Policy

This Privacy Policy explains how Profix Appliances ("we", "us", or "our") collects, uses, and protects your personal information when you contact us, request service, or use our website and messaging channels.

Information we collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, service address, appliance details, photos or videos of the issue, and communication preferences. This information may be collected when you:

• Submit a request through our website.
• Contact us via phone, text message, or email.
• Send us a message using Facebook Messenger or other third-party platforms.

How we use your information

We use the information we collect for purposes such as:

• Scheduling and providing appliance repair services.
• Communicating with you about appointments, estimates, and service updates.
• Responding to questions, feedback, or support requests.
• Improving our services and customer experience.

Sharing of information

We do not sell your personal information. We may share certain information with trusted third-party service providers who assist us with scheduling, communication, payments, or other business operations. These providers are only permitted to use your information as necessary to perform services on our behalf.

Data security

We take reasonable measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-party platforms

If you contact us through Facebook, Messenger, or other third-party services, your use of those platforms is also governed by their separate terms and privacy policies. We do not control and are not responsible for how those companies handle your information.

Your choices and rights

You may request to update, correct, or delete certain personal information that we hold about you, subject to applicable law. To do so, please contact us using any of the methods listed on our main website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised.

Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our main website.